RIGHT OF WITHDRAWAL

Instruction for Cancellation & Cancellation form

Consumers, i.e. any individual acting for purposes which are wholly or mainly outside those individual's trade, business, craft or profession, are entitled to cancel any contract on the following conditions:

A. Instruction for Cancellation

Right to Cancel

You have the right to cancel your order within 24h without giving any reason. To exercise of the right to cancel, you must inform us via email [email protected] of your decision to cancel this contract. You may use the attached model cancellation form, but it is not obligatory. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of Cancellation

If you cancel this contract, we will reimburse to you all payments received from you within 30-60 days.

We will make the reimbursement without undue delay. We will make the reimbursement using the same means of payment, unless you have expressly agreed otherwise; in any event you will not incur any fees as result of the reimbursement. In the case of sales contract, we may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exclusion and/or Premature Expiration of the Right to Cancel

The right to cancel ceases to be available in the case of a contract for the supply of digital products and services, if the goods have been received by you. The right of cancellation expires prematurely for contracts regarding the delivery of digital content if we have begun with the execution of the contract after you have expressly agreed that we will begin with the execution of the contract before expiry of the revocation period and you have confirmed to us that you lose your right of cancellation by your consent with the beginning of the execution of the contract.

In case of a Color Analysis, you hereby consent to deliver accurate images of yourself that you need to check for accuracy before you send them to me and you will be responsible for the analysis results.

In no shape or form can you cancel or request a refund after a color palette has been delivered.

You can request an upgrade should you detect that the colors delivered are not aligned with you - based on the wrong image.

Send an email with your request and your matter will be handled as quickly as possible.

You may cancel a subscription/membership anytime from within your member´s area. No are no refunds available for memberships.

General Information on the Return of Goods

1. Please prevent damage to and contamination of the goods. Please return the goods, if possible, in the original packaging with all accessories and all packaging components. If necessary, please use protective outer packaging. If you are no longer in possession of the original packaging, please use suitable packaging providing adequate protection against potential transport damage.

2. Please do not return the goods freight forward.

3. Please note that the above general information in section 1 and 2 is not a precondition for effectively exercising your right to cancel.

Copyright © 2022, ELLA RAY, Rungholtplatz 1, 24107 Kiel, [email protected].

B. Cancellation form

If you wish to cancel this contract, please complete and submit this form.

E-Mail: [email protected] (preferred cancelation method!)

I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract of sale of thefollowing goods (*) /for the supply of the following service (*),

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Ordered on (*)

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received on (*)

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Name of consumer(s)

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Address of onsumer(s)

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Signature of consumer(s) (only if this form is notified on paper)

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Date(*) Delete as appropriate