RIGHT OF WITHDRAWAL

Instruction for Cancellation & Cancellation form

Consumers, i.e. any individual acting for purposes which are wholly or mainly outside those individual's trade, business, craft or profession, are entitled to cancel any contract on the following conditions:

A. Cancellation

All fees paid are non-refundable.

- The Client is waiving rights to bank chargebacks or direct debit reversals outside of a breach of contract.

By clicking the booking button or signing an Agreement and making a payment, the Client explicitly requests the Service Provider to commence custom design/calibration services immediately.

The Client acknowledges and agrees that because the services consist of custom-tailored design creation/calibration, they expressly waive their statutory EU 14-day right of withdrawal/cancellation once the payment has been made.

Non-Refundability of Digital Content: Due to the immediate, intangible nature of The Ray Lab materials, all sales are final. By accessing the materials within the Client Portal, you expressly waive your right to any "cooling-off" period or refund. You acknowledge that once access is granted to any digital asset, the service is considered fully delivered.

Waitlist & Refund Policy

1. Custom Nature of Service:

All calibrations are bespoke and custom-made to the client's specific requirements. Due to the personalized nature of this work, once the onboarding process has been initiated (immediately after payment), the service is non-refundable.

2. The Waitlist:

By booking, you acknowledge that there is a variable waiting list.

Timelines:

Delivery dates are estimates and may fluctuate based on current project complexity and volume.

The official waitlist is released inside the private chat room Lavender Salon (in the Science of Radiance Community | The Ray Lab App) and is available on desktop and mobile 24/7.

Inquiries:

Clients are encouraged to use the provided chatbox or email to inquire about current estimated lead times prior to booking.

3. Commencement of Work:

Work is deemed to have commenced immediately upon completion of the booking. This includes securing your dedicated slot in the production queue and initial review of your onboarding materials.

In no shape or form can you cancel or request a refund after a calibration has been delivered.

You can request an upgrade should you detect that the results delivered are not aligned with you - based on the wrong image/video or audio file.

Send an email with your request and your matter will be handled as quickly as possible.

You may cancel a subscription/membership anytime from within your member´s area or by simply sending me an email to [email protected].

There are no refunds available for memberships or subscriptions.

No-Refund Policy on Discounted Purchases

All discounted purchases are final.

Products or services purchased at a reduced price, including but not limited to promotional offers, limited-time discounts, bundle pricing, or special incentives, are not eligible for refunds, exchanges, or cancellations once the purchase is completed.

By completing a discounted purchase, the client acknowledges and agrees that:

- The reduced price reflects a final-sale condition

- No refunds will be issued for any reason, including change of mind, personal circumstances, or perceived suitability

- This policy applies regardless of partial use, non-use, or delivery status

This policy exists to preserve fairness, integrity, and pricing stability across all offerings.

For full-price purchases, refund terms (if any) are governed by the standard Purchase & Service Agreement.